Acro Refrigeration – 5-Year Workmanship Guarantee
Effective Date: 1 June 2025
Applies To: All installation and repair work performed by Acro Refrigeration technicians.
Scope of Guarantee
At Acro Refrigeration, we stand by the quality of our work. That’s why we offer a 5-Year Workmanship Guarantee on all commercial HVAC and refrigeration services we perform.
This guarantee covers labour only and applies to faults that arise as a direct result of incorrect installation, poor workmanship, or failure to follow applicable codes and industry standards.
What’s Covered:
-
Labour to correct any installation or repair work proven to be faulty or non-compliant.
-
Site attendance and technician time required to diagnose and rectify workmanship issues.
-
Reinstallation or repair of systems where poor workmanship is identified.
What’s Not Covered:
-
Replacement parts or equipment (covered under manufacturer’s warranties).
-
Failures caused by power surges, misuse, vandalism, neglect, or environmental damage.
-
Faults resulting from unauthorised repairs or modifications.
-
Labour to repair faults caused by equipment failure unrelated to workmanship.
-
Systems not maintained in accordance with industry standards or service agreements.
Manufacturer’s Warranty
This workmanship guarantee is in addition to the original manufacturer’s warranty on any parts or equipment supplied. Where a part fails under warranty, the manufacturer will supply the replacement component in accordance with their terms. Labour to replace manufacturer-failed parts may be billable unless covered by this workmanship guarantee.
Conditions of Guarantee:
-
The system must have been installed or serviced exclusively by Acro Refrigeration.
-
Regular maintenance must be carried out as per industry standards and our service agreement (where applicable).
-
All warranty claims must be submitted in writing within the 5-year period.
Disputes & Final Determination
In the event of a dispute regarding the cause of a fault or the applicability of this workmanship guarantee, Acro Refrigeration reserves the right to make the final determination. Assessments may involve technician reports, site inspections, and/or review of maintenance history.
How to Make a Claim
To initiate a workmanship guarantee claim, please contact us at:
📞 1300 227 600
📩 workshop@acrorefrigeration.com.au
We’ll arrange a technician to assess the issue and, if the fault is due to workmanship, we’ll fix it at no labour cost.
This policy is designed to give you confidence and peace of mind. We do it right the first time—but if something goes wrong due to our work, we make it right.
🔄 Stay Connected
Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.
📰 Enjoyed this article?
Browse more helpful insights and case studies on our Refrigeration Blog