Case Study: Cold Room Failure at Gold Coast Hotel Highlights Importance of Roof Safety Compliance

🏨 Client:

Upscale beachfront hotel, Gold Coast, QLD
Sector: Hospitality
Issue: Restaurant cold room failure
Impact: Forced restaurant closure due to inaccessible rooftop refrigeration plant


The Situation

On a busy Friday morning, the operations manager of a well-known hotel on the Gold Coast contacted Acro Refrigeration urgently. Their main cold room had failed, threatening food spoilage and immediate disruption to service. With weekend bookings in full swing, they needed an emergency repair to get the cold room operational—and their restaurant open—before the dinner rush.

The refrigeration plant was located on the rooftop, a common setup in commercial buildings where space is limited.


The Problem

Upon arrival, our technician completed a site assessment and quickly discovered the issue:

There were no compliant roof anchor points or safety railing installed.

This meant we could not legally or safely access the roof to diagnose or repair the fault. As per WHS regulations and our company’s safety policy, working at height without compliant fall protection is prohibited.

We immediately notified the client and explained their obligations under the Work at Height Code of Practice. Without certified anchor points or guardrails, no technician—ours or anyone else’s—could lawfully access the roof to complete the repair.


The Outcome

The hotel’s restaurant was forced to close for the entire day, losing thousands in potential revenue and disrupting service to hotel guests.

By the time a temporary height safety solution was arranged and installed by a third-party roof safety provider, our technician was able to safely access the plant and repair the refrigeration fault.

Unfortunately, this all happened too late to save that day’s trading.


The Lesson

This case is a reminder that compliant roof access is not optional—it’s a legal and operational necessity.

Had proper anchor points or guardrails been in place, the repair could have been completed within hours of the breakdown call.

The cost of delayed compliance far outweighed the cost of a basic roof safety system.


The Acro Recommendation

At Acro Refrigeration, we encourage all clients—especially those in hospitality, retail, and healthcare—to:

  • Ensure rooftop access complies with AS/NZS 5532 and WHS laws

  • Inspect and recertify anchor points and safety systems annually

  • Include roof safety in your planned maintenance and capex planning

If you’re unsure whether your site meets the required standard, we’re happy to refer you to trusted roof safety providers before your next emergency happens.


📞 Want to avoid this scenario?

Call Acro Refrigeration  to book a site review or speak to us about Preventative Maintenance Agreements (PMAs) with built-in compliance checks.


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Who’s Responsible for Roof Safety? What You Need Before We Can Service Your Rooftop AC or Refrigeration Equipment

Before a technician can step onto your roof, you must provide compliant anchor points or safety railing—here’s what the law (and safety) requires.

If you have air conditioning, refrigeration, or ventilation equipment mounted on your roof, chances are you’ll need technicians to access it regularly for maintenance or repairs.

But before anyone can step onto your roof, there’s a legal and safety requirement that often gets overlooked:

You, as the building owner or manager, are responsible for providing compliant roof access safety systems.


🧱 What the Law Requires

According to Australian WHS regulations and the Work at Height Code of Practice, technicians must be protected from the risk of falling whenever accessing elevated work areas, including rooftops.

To meet those requirements, the site must have at least one of the following in place:

Certified roof anchor points (engineer-rated and installed to AS/NZS 5532)
Compliant guard railing or walkways (AS 1657 compliant)
Other engineered fall prevention systems such as static lines, cage ladders with platforms, or fall arrest-rated scaffolding


⚠️ No Anchor Points? No Roof Access.

At Acro Refrigeration, our team is trained and equipped to safely service your rooftop equipment only when a compliant safety system is in place.

If you ask a technician to access your roof without proper fall protection in place, we’ll have to decline the job on safety and legal grounds—and that protects everyone involved.


🌞 Why This Matters in Queensland

In Brisbane, the Gold Coast, and the Sunshine Coast, rooftop equipment is common due to limited ground space and ventilation design.

But the same intense UV exposure, coastal winds, and heavy rainfall that affect your equipment can also wear down safety infrastructure—especially if it hasn’t been inspected or certified recently.

That’s why regular roof safety inspections and up-to-date fall protection systems are essential.


🧱 Who Is Responsible?

The responsibility for providing compliant roof access systems falls on the property owner, building manager, or tenant who controls the site.

You don’t need to install it yourself—but you do need to engage a qualified height safety company to:

  • Assess the site

  • Design and install the correct anchor points or railings

  • Provide compliance documentation and inspection records


👷‍♂️ What Technicians Need

Before our technicians can access your roof, we will ask:

  • Has the roof been fitted with certified anchor points or guardrails?

  • Are there inspection records available (generally within the last 12 months)?

  • Is access safe and free from other hazards (e.g. brittle roofing, asbestos)?

If not, we can recommend a qualified roof safety provider before proceeding with service.

🔧 Case in Point:
A new Gold Coast hotel client called us urgently when their cold room failed, shutting down their restaurant. Unfortunately, we couldn’t assist immediately — their rooftop refrigeration plant had no compliant anchor points, making it unsafe and unlawful for our technician to access. They lost a full day’s trading while roof safety was arranged.

👉 This is why compliant roof access isn’t optional — it’s essential for fast, safe service.


✅ Summary

  • You must provide safe roof access if you want rooftop HVAC or refrigeration equipment serviced.

  • No compliant anchor points or railing = no roof access.

  • Acro Refrigeration is committed to worker safety and legal compliance—no exceptions.


📞 Need Help?

If you’re unsure whether your roof access meets compliance, we’re happy to connect you with trusted roof safety professionals.


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How Often Should Roof Penetrations Be Re-Sealed? Avoid Costly Leaks from AC and Refrigeration Systems

Roof penetrations for air conditioning and refrigeration piping can quietly fail over time—here’s when to re-seal them before leaks become expensive problems.

When it comes to air conditioning and refrigeration systems, the risk of water ingress often hides in plain sight—at the point where pipes and wiring penetrate the roof. Over time, even a perfectly sealed roof penetration can become a weak point, leading to serious water leaks, insulation damage, or even structural decay.

If your business or facility has HVAC or refrigeration plant on the roof, roof penetration seal maintenance should be part of your planned preventative maintenance (PPM) strategy.


🌧️ Why Roof Penetrations Fail Over Time

Roof penetrations are typically sealed with UV-rated silicone, polyurethane, or flashing collars, but these materials aren’t permanent.

Here’s what works against them:

  • UV radiation: The sun’s harsh rays degrade most sealants within 3–5 years.

  • Thermal movement: Expansion and contraction of the roof surface and pipes cause slow movement that weakens the seal.

  • Moisture and pooling water: Even minor pooling from blocked drains or rain can speed up degradation.

  • Wind and vibration: Constant vibration from compressors and fan units can loosen fittings and stress the seals.

Even on brand-new builds, poorly sealed or forgotten penetrations often become problems within 2 to 3 years.

Dektite roof penetration with cracked and degraded seal due to prolonged UV and weather exposure in Queensland climate.
A failed Dektite roof penetration seal in Southeast Queensland, showing cracks and shrinkage from UV damage and weathering — a common cause of water leaks in HVAC and refrigeration systems.

🛠️ How Often Should Roof Penetration Seals Be Inspected and Re-Done?

At Acro Refrigeration, we recommend the following:

  • Inspect roof penetrations every 12 months as part of your scheduled HVAC or refrigeration service.

  • Re-seal every 3–5 years, or sooner if signs of cracking, lifting, or water staining appear.

  • Use qualified technicians, not just roofing contractors, as they understand the mechanical stress that pipes and units put on seals.

The Queensland climate—especially across Brisbane, the Gold Coast, and the Sunshine Coastintensifies weather exposure. High UV, frequent storms, coastal salt air, and large temperature swings accelerate the breakdown of even high-grade sealants and flashing. What may last 5 years in a milder climate often degrades much faster in southeast Queensland..


🔎 Signs Your Roof Penetrations May Be Failing

  • Water leaks during or after rain

  • Rust stains or corrosion near the penetration

  • Mould, insulation damage, or water pooling in ceiling cavities

  • AC performance issues caused by water-damaged electrics

By the time you notice a leak, damage has usually already occurred—especially in ceiling voids or wall cavities, where water can go unnoticed for weeks.


✅ The Acro Advantage: Preventative Inspections and Repairs

At Acro Refrigeration, we include roof penetration inspections as part of our Preventative Maintenance Agreements (PMAs). We check:

  • Condition of pipe and cable seals

  • Flashing integrity

  • Weatherproofing material lifespan

  • Signs of UV or water damage

If needed, we can arrange on-the-spot re-sealing or carry out a full replacement.

💸 Don’t Count on Insurance to Cover Poor Maintenance

Another critical reason to maintain your roof penetrations? Insurers may not cover water damage caused by neglected seals.

Many commercial insurance policies include clauses that exclude damage resulting from lack of maintenance or preventable issues. If water leaks into your ceiling cavity, damages stock, or interrupts business operations—and it’s found that the roof penetrations weren’t properly sealed or maintained—your insurer may reject the claim.

Regular inspections and re-sealing aren’t just good practice—they’re part of your risk management responsibility as a building owner or tenant.


📞 Don’t Wait for a Leak to Get Serious

Roof leaks from AC or refrigeration penetrations are avoidable with the right service schedule.

Call Acro Refrigeration today to book an inspection or ask about our PMA packages.
We’ll keep your systems running and your roof sealed tight.


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Cold Rooms Built for Queensland’s Climate

Why Your Business Needs a Cold Room Built for Queensland’s Climate

Tailored refrigeration solutions for SEQ’s heat, humidity, and compliance demands

Introduction

If your business relies on cold storage — whether it’s food, beverages, pharmaceuticals, or fresh produce — having a reliable, energy-efficient, and climate-appropriate cold room is not a luxury, it’s a necessity. In South East Queensland, where humidity, heatwaves, and summer storms are part of daily life, standard off-the-shelf refrigeration systems often fall short.

At Acro Refrigeration, we’ve spent over 50 years building and maintaining cold rooms designed specifically for the harsh and variable conditions of Brisbane, the Gold Coast, and the Sunshine Coast. Here’s why it matters — and what you should consider when investing in a cold room for your business.


The Climate Challenge: Why Queensland’s Conditions Are Unique

South East Queensland’s subtropical climate presents several challenges that make cold room performance more demanding:

  • High humidity levels increase condensation and strain on evaporator coils

  • Frequent heatwaves cause compressor overwork and premature equipment failure

  • Storm-driven blackouts require strong temperature hold-over capability

  • Salt air (coastal regions) can accelerate corrosion in outdoor condensing units

An imported or generically-installed cold room may not be up to the task — and breakdowns in this climate can mean thousands of dollars in lost stock and health compliance risks.


Custom Cold Room Builds: Built for Your Product, Your Premises, and Your Future

At Acro, we don’t believe in “one-size-fits-all” refrigeration. Our cold rooms are designed and built with:

  • Local climate performance in mind

  • Food safety compliance to meet HACCP standards

  • Energy efficiency features such as smart controllers, eco refrigerants, and high-performance insulation

  • Scalability, allowing you to grow or modify your cold room as your business evolves

Whether you run a bustling commercial kitchen, a floristry business, or a high-volume bottle shop, our team can tailor a solution that holds temperature in even the harshest conditions — and does so economically.


Real-World Example: QLD Seafood Retailer Avoids Summer Disaster

In early 2024, we were called in by a seafood retailer in Brisbane whose aging cold room had failed during a February heatwave. The business was hours away from losing over $40,000 worth of premium stock. Our emergency team stabilised the system temporarily, then designed and installed a new cold room with improved insulation, and remote monitoring. The result? Lower energy bills, peace of mind, and full compliance ahead of their next health inspection.


Why Combine Your Cold Room Build with a Preventative Maintenance Agreement

Many business owners build a new cold room and assume they’re set for the next decade. But preventative maintenance is the key to longevity and efficiency. With a PMA from Acro, you get:

Think of it like insurance — only it actively prevents problems and saves you money in the long run.


What Makes Acro Different


📞 Let’s Talk About Your Cold Room Needs

Whether you’re upgrading an old system, expanding your business, or starting from scratch, the Acro team is ready to help you plan and install a cold room that’s ready for Queensland’s toughest conditions.

Call 1300 227 600 to book a free site assessment or ask about our combined build + maintenance packages.

Cool Room Builds – Frequently Asked Questions

1. What types of cool rooms do you build?

We design and build all types of walk-in cool rooms and freezer rooms, customised to suit your space, industry, and usage. From commercial kitchens and bottle shops to florists and medical storage, every build is tailored for performance and compliance.


2. Do you offer turnkey cold room installations?

Yes — we handle everything from design and supply to installation, commissioning, and compliance. We can also integrate refrigeration, shelving, lighting, drainage, and smart controls as part of a complete package.


3. How long does it take to build a new cold room?

Most builds take 5 days depending on size, site access, and any electrical or civil works required. We work quickly and cleanly to minimise disruption to your business.


4. What’s different about an ACRO-built cold room?

Our cold rooms are:

  • Built for Queensland’s extreme climate (heat, humidity, storms)

  • Backed by a 5-year workmanship guarantee

  • Designed with compliance, hygiene, and energy efficiency in mind

  • Fully supported by our Preventative Maintenance Agreements (PMAs)


5. Do you offer cold room repairs or maintenance after installation?

Yes. We offer 24/7 breakdown response across SEQ and highly recommended Preventative Maintenance Agreements (PMAs) to keep your cold room running reliably and efficiently.


6. Can you retrofit or upgrade my existing cold room?

Absolutely. We can:

  • Replace doors, seals, or panels

  • Upgrade insulation or controls

  • Improve energy efficiency

  • Convert spaces into dual-zone (cool + freezer) rooms


7. Do you offer finance or staged payments?

Yes, on relocatable cool rooms and mobile cold rooms— we can connect you with trusted finance partners to help spread the cost of your investment while preserving cash flow.


8. What areas do you service?

We build and service cold rooms across:

  • Brisbane

  • Gold Coast

  • Sunshine Coast

  • And selected parts of Northern NSW

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Why P-Traps Matter in Commercial Refrigeration — and What Happens When They’re Blocked

The Small Drain Part That Can Cause Big Problems in Your Cool Room or Ice Machine

💡 What Is a P-Trap?

A P-trap is a curved section of pipe found in the drainage systems of cool rooms, ice machines, display cabinets, and HVAC units. It holds a small amount of water that acts as a barrier to stop sewer gas and warm air from entering your refrigeration space.

Though small, the P-trap is critical to hygiene, drainage, and food safety.


🎯 What Does a P-Trap Do?

Function Why It Matters
Seals out odours Blocks sewer and drain smells from entering food prep areas
Prevents warm air intrusion Keeps cold room temperatures stable by sealing off the drain line
Supports proper drainage Helps condensate water flow freely and prevents backflow
Reduces mould and bacterial growth Moisture control helps prevent slime and pink mould

💧 Blocked P-Traps Can Lead to Leaks

A blocked or dry P-trap can result in:

  • Water leaks around equipment

  • Drainage overflow into walls or floors

  • Slip hazards and property damage

  • Mould or pink bacterial growth (Serratia marcescens)

  • Foul odours or failed hygiene inspections

We recently responded to a Brisbane café with a strong odour in their cold room — the P-trap had dried out and allowed gases to enter. Our team restored the seal and cleaned the drain line immediately, avoiding downtime and health risk.


🔧 What Causes a P-Trap Blockage?

  • Organic build-up (grease, biofilm, food particles)

  • Lack of regular cleaning or servicing

  • Bacterial growth in high-moisture areas

  • Incorrect pipe slope or installation


✅ How Acro Refrigeration Helps

As part of every Preventative Maintenance Agreement (PMA), we:

  • Inspect and clean all P-traps and drainage points

  • Flush and clear blockages

  • Check for proper drainage slope and dry traps

  • Provide hygiene and compliance reports

This proactive approach prevents unexpected leaks, food safety risks, and costly repairs — giving you peace of mind that your refrigeration systems are clean, compliant, and efficient.


📞 Don’t Wait Until There’s Water on the Floor

If you’ve noticed smells, pooling water, or inconsistent refrigeration, it could be as simple as a blocked P-trap. Contact Acro Refrigeration today to schedule a hygiene inspection or request a tailored PMA plan.


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Case Study: Gold Coast Hotel Ice Machine Contaminated with Pink Mould

Case Study: Pink Bacterial Growth in Ice Machine at Gold Coast Hotel

Industry: Hospitality | Location: Gold Coast, QLD | Client Type: 4-Star Hotel
Service: Preventative Maintenance & Hygiene Compliance


🔍 The Problem

A prominent 4-star hotel on the Gold Coast contacted Acro Refrigeration after ongoing service delays and hygiene issues with their previous contractor. Shortly after we took over the contract, our technician discovered visible pink bacterial growth inside the hotel’s main ice machine, located in a high-use bar area.

The pink film, found on internal plastic components and around the water distribution system, was identified as Serratia marcescens — a bacteria that thrives in moist, dark, and poorly maintained environments.

Left unchecked, this contamination could have:

  • Compromised food safety

  • Triggered health inspection warnings

  • Damaged the hotel’s brand and guest experience

Close-up of pink bacterial growth (Serratia marcescens) on an internal ice machine component, indicating poor hygiene and the need for professional servicing.
Pink bacterial growth inside an ice machine — a clear sign it’s time for professional cleaning and preventative maintenance.

🔧 Our Response

Acro Refrigeration immediately scheduled a deep internal clean and sanitisation of the affected ice machine, followed by:

  • Disassembly and cleaning of internal components

  • Biocide-safe treatment of water lines and surfaces

  • Drainage and airflow inspection to eliminate root causes

  • Seal inspection and replacement of worn components

  • Implementation of a preventative maintenance schedule

Our technician also documented the contamination with photos and provided the client with a compliance-ready hygiene report for their internal risk management file.


The Result

Within 4 hours, the ice machine was:

  • Fully sanitised and back in operation

  • Free of bacterial residue or visual contaminants

  • Enrolled in Acro’s PMA program for ongoing protection

The hotel’s maintenance manager praised the fast response, clear reporting, and professionalism — noting that this issue had been overlooked for months by the previous provider.


🧠 Key Takeaways

  • Pink mould (Serratia) is a sign of system neglect — not just a cosmetic issue

  • Ice is classified as food — and must meet hygiene compliance standards

  • Regular servicing is essential, especially in high-humidity coastal venues

  • Acro’s PMA approach prevents risk before it impacts operations or reputation


📞 Is Your Ice Machine Clean — Or Just Cold?

If you operate a hotel, café, or venue with high ice demand, don’t wait until guests notice something’s off. Acro Refrigeration provides proactive hygiene maintenance across SE QLD to keep your venue safe, clean, and compliant.

👉 Contact us today for a free inspection or to schedule a PMA quote.

📞 Call us today at 1300 227 600
📧 Email: workshop@acrorefrigeration.com.au
🌐 Visit: www.acrorefrigeration.com.au

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Pink Mould in Your Ice Machine? Here’s What It Means — and How to Prevent It

What Does Pink Mould in an Ice Machine Mean for Your Business?

If you’ve opened your Brisbane, Gold Coast or Sunshine Coast ice machine and spotted a pink or reddish film inside, you’re right to be concerned. While often mistaken for mould, this buildup is typically caused by a bacteria called Serratia marcescens — and it has no place near your ice or your customers.


🔬 What Is Pink Mould in an Ice Machine?

This bacteria thrives in moist, dark, and nutrient-rich environments — which makes your ice machine the perfect breeding ground if not properly maintained. It tends to form on:

  • The ice bin lining

  • Water distribution components

  • Internal plastic surfaces

  • Around seals and crevices


⚠️ Is It Dangerous?

Yes — especially in a food and beverage environment.

  • Serratia marcescens can cause respiratory and urinary infections in vulnerable individuals.

  • More importantly, it signals a lapse in sanitation — which could attract attention from health inspectors or damage your brand reputation.


🚫 Why Regular Cleaning Isn’t Enough

Even if you clean the visible parts of the machine, bacteria can remain in internal lines and components. If your machine hasn’t been serviced recently, or is located in a humid kitchen or bar environment, it may need a deep clean and inspection.

Close-up of pink bacterial growth (Serratia marcescens) on an internal ice machine component, indicating poor hygiene and the need for professional servicing.
Pink bacterial growth inside an ice machine — a clear sign it’s time for professional cleaning and preventative maintenance.

✅ How Acro Refrigeration Can Help

Our Preventative Maintenance Agreements (PMAs) include full inspections of ice machines and cold room hygiene. With Acro, you get:

  • Internal cleaning and sanitising of ice machine components

  • Drainage and airflow checks to reduce bacterial growth

  • Replacement of worn or cracked seals where bacteria often hide

  • Detailed reporting and compliance support

  • Same-day service + 5-year workmanship guarantee


🧼 What You Can Do Between Visits

  • Wipe down bin interiors daily with a food-safe cleaner

  • Empty and sanitise the bin weekly during high-use periods

  • Schedule professional servicing at least quarterly (or monthly for high-volume venues)


Stay Ahead of Hygiene Issues

Ice is food. If you wouldn’t serve it from a dirty surface, don’t serve it from a contaminated machine. Acro Refrigeration works with hospitality, healthcare, and commercial kitchens across SE QLD to keep ice machines safe, clean, and compliant.

Book your hygiene inspection today.

📞 Need Ice Maker Repairs or Maintenance?

🔧 Trust the Experts at ACRO Commercial Refrigeration Repairs!
✔️ Fast Service | ✔️ Expert Technicians | ✔️ Commercial & Residential

📍 Serving: Brisbane & Surrounds, Gold Coast and Sunshine Coast
📲 Call Us Today: 1300 227 600
💻 Book Online: www.acrorefrigeration.com.au 

👉 Stay cool. Stay confident. Choose ACRO.

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Why Clean Evaporator Coils Are Critical to Cold Room Performance

Why Clean Evaporator Coils Are Critical to Cold Room Performance

In a Brisbane, Gold Coast or Sunshine Coast commercial cold room, evaporator coils play a crucial role in maintaining the right temperature and humidity levels. When these coils are dirty or clogged with dust, mould, or ice, your refrigeration system has to work harder — leading to higher energy costs, more frequent breakdowns, and product spoilage.

Here’s why keeping your evaporator coils clean should be a non-negotiable part of your preventative maintenance routine:


1. Improved Efficiency

A clean evaporator coil transfers heat more effectively. When dirt and grime build up on the surface, it acts as insulation — preventing the coil from doing its job. This forces the system to run longer cycles, consuming more energy and increasing wear and tear.


2. Reduced Risk of System Failure

Neglected coils can freeze over or corrode prematurely. This can lead to costly breakdowns — often at the worst possible time, like a hot weekend when your stock is most at risk. Routine coil cleaning reduces emergency call-outs and protects your bottom line.


3. Better Product Protection

Stable, consistent temperatures are critical in food storage, pharmaceuticals, and other temperature-sensitive industries. Dirty coils can cause temperature swings that compromise product quality, food safety, or compliance standards.


4. Energy Cost Savings

Even a small reduction in airflow efficiency can spike your power bill. Clean coils mean lower energy consumption and reduced operating costs — month after month.


5. Improved Air Quality

Mould and bacteria can build up on dirty evaporator coils. This not only affects odour but can also pose health risks in food service or health environments.


How Often Should You Clean Them?

At Acro Refrigeration, we recommend quarterly cleaning for most Brisbane, Gold Coast and Sunshine Coast commercial environments — or monthly in high-traffic, high-load situations like butcher shops, bakeries, and commercial kitchens.

We include evaporator coil cleaning as part of our preventative maintenance agreements, so you don’t have to worry about remembering — or reacting after the damage is done.


Need Help?

If your cold room hasn’t had a coil clean in the past few months, you could be losing efficiency and putting your stock at risk. Reach out to the team at Acro Refrigeration to schedule a service or discuss a tailored maintenance plan.


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5 Warning Signs Your Commercial Fridge Is About to Fail

Don’t wait for a breakdown—spot these early warning signs and keep your commercial fridge running smoothly.

When your commercial refrigeration system starts to fail, it rarely happens without warning. At Acro Refrigeration, we see preventable breakdowns all too often—costing Brisbane, Gold Coast and Sunshine Coast businesses time, stock, and money. Here are five common signs your fridge might be headed for trouble:

1. Temperature Fluctuations

If your fridge isn’t holding a stable temperature, it’s not just inefficient—it could be a sign of compressor or thermostat failure.

2. Unusual Noises

Grinding, clicking, or buzzing noises can indicate fan motor or compressor issues. If it sounds different, get it checked.

3. Frost or Ice Build-Up

Excessive frost may mean the defrost cycle isn’t working properly, or that door seals are compromised—wasting energy and risking stock spoilage.

4. Excess Condensation or Leaks

Puddles of water inside or around the unit can mean blocked drains, insulation failure, or internal component issues.

5. Rising Energy Bills

Sudden spikes in electricity costs could signal an inefficient unit working harder than it should—often a result of poor maintenance.


🔧 What You Can Do

With a preventative maintenance agreement from Acro Refrigeration, our technicians catch issues before they cause downtime. We keep your Brisbane, Gold Coast and Sunshine Coast commercial refrigeration running efficiently, reliably, and in line with food safety standards.


📞 Need a fridge health check?

Contact Acro Refrigeration today and ask about our tailored preventative maintenance plans. Your fridge—and your bottom line—will thank you.


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Fresh Ingredients Deserve Better: Why Precise Refrigeration Is Non-Negotiable

Protect Quality, Comply with Standards, and Cut Waste with Smarter Refrigeration

In the world of hospitality, your ingredients are everything. Whether you run a high-end restaurant, a bustling café, or a catering business in Brisbane, Gold Coast or Sunshine Coast, the quality of your produce, proteins, and dairy is only as good as the system that preserves them.

And that system? It’s your commercial refrigeration.


🧊 Fresh Isn’t Enough — It Has to Stay Fresh

The moment produce leaves the farm or seafood comes out of the water, the clock starts ticking. Even the best ingredients rapidly deteriorate if they aren’t kept at the right temperature — not just generally cool, but precisely within safe ranges.

A few degrees too warm can lead to:

  • Bacterial growth

  • Texture loss

  • Spoiled stock

  • Failed health inspections


⚖️ Compliance Is More Than a Checklist

If you’re serving food to the public, you already know HACCP compliance isn’t optional. But not all refrigeration setups meet modern standards — especially as you scale or diversify your menu.

At ACRO Refrigeration, we help businesses meet:

  • HACCP and food safety regulations

  • Temperature logbook requirements

  • Audit-ready reporting for council inspections

With our smart PMAs (Preventative Maintenance Agreements), we also provide real-time monitoring and alerts to reduce the risk of spoilage or fines.


🌡️ Precision Over “Good Enough”

“Cool” isn’t a setting. A unit that runs too cold can freeze fresh produce; one that fluctuates can destroy proteins.

That’s why precision matters:

  • Calibrated thermostats

  • Regular sensor checks

  • Even temperature distribution

  • Clean and maintained coils and fans

Our technicians don’t just repair faults — they fine-tune performance to protect your stock and your reputation.


🍓 Support for Health-Conscious and Premium Menus

If your business focuses on:

  • Organic produce

  • Nutrient-rich or functional food

  • Vegan or allergy-friendly options

… then your customers are especially sensitive to quality and freshness. You need absolute reliability from your refrigeration — because wilted kale, oxidized avocado, or sour oat milk won’t just cost you stock. It will cost you trust.


🔧 ACRO’s Honest, Reliable Refrigeration Service

We work with leading restaurants, cafes, and retailers across SE QLD to:

  • Keep refrigeration systems efficient

  • Avoid surprise breakdowns

  • Reduce energy bills

  • Protect high-quality ingredients

Our PMA clients enjoy 10% off labour, priority call-outs, and full compliance support — all with transparent pricing and no apprentice billing surprises.


🔚 Want to Protect Your Fresh Ingredients?

Let’s talk. Whether you need a repair, a maintenance plan, or an upgrade — we’ll help you keep your food safe, your fridge efficient, and your customers happy.

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