Fridge or Cool Room Not Working?
2 Hour Response | 98% Fixed First Visit. When your fridge or cool room goes down, delays cost money. Call now and get it fixed fast.
Every hour a cool room is down, the clock is running
This isn't an inconvenience. For most commercial operations, refrigeration downtime has a direct, measurable cost within hours.
Food safety risk begins. Products in the temperature danger zone (5°C–60°C) start accumulating bacterial load.
Hospo venues, commercial kitchens, food retail
Perishable stock approaching safe discard thresholds. Insurance claims require documented response time.
Cold storage, food production, pharmacies
Operational disruption escalates. Staff redeployed. Service reduced or suspended. Customer impact begins.
Hotels, restaurants, aged care, healthcare
Significant stock loss likely. Regulatory compliance exposure. Reputational impact for client-facing operations.
All commercial operations
“Most operators don't call us the moment the fault starts — they wait to see if it resolves. By the time we're on-site, the clock has already been running for hours. That's why response time isn't just a service metric. It's a cost metric.”
— ACRO technician — commercial refrigeration, SE Queensland
The faults we see most — and fix on the first visit
2,000+ emergency callouts a year means we've seen every failure mode. These are the most common faults and what resolves them.
Not cooling / temperature rising
- Low refrigerant charge
- Condenser coil blocked or dirty
- Compressor failure
- Faulty thermostat or controller
- Electrical supply fault
Unit not running / tripping
- Tripped circuit breaker
- Overload protection triggered
- Wiring or connection fault
- Start capacitor failure
- Voltage supply issue
Ice build-up / frosting over
- Defrost cycle failure
- Door seal failure
- Defrost heater or timer fault
- Evaporator fan blocked
Cool room door faults
- Door seal replacement
- Hinge alignment
- Door closer failure
- Safety release repair
Inconsistent temperature
- Refrigerant leak (slow)
- Dirty evaporator coil
- Fan motor degrading
- Controller calibration drift
Systems we attend
- Cool rooms & freezer rooms
- Display fridges & cabinets
- Blast chillers & blast freezers
- Ice machines & ice makers
- Process & remote condensing units
What makes a first-visit fix rate possible
Most repeat call-outs aren't caused by bad technicians — they're caused by technicians who don't carry the right parts, or who patch rather than diagnose properly.
Why other contractors return multiple times
- Diagnose by symptom, not root cause
- Van not stocked for the job
- Temporary fix applied to get system running
- No system test before leaving site
- Same fault returns within days or weeks
Why ACRO fixes it the first time
- Root cause diagnosed before any works start
- Vans stocked with common refrigeration parts
- Repair approved by client before proceeding
- System tested to operating spec before job close
- 2,000+ annual callouts means rare faults aren't rare to us
“We don't close a job until the system is running at the right temperature and holding it. A compressor swap that leaves the unit cycling on high head pressure isn't a fix — it's the next call-out waiting to happen.”
— ACRO technician — commercial refrigeration, Brisbane
Licensed, stocked and on the road across SE Queensland
Fully licensed
Refrigeration mechanic licence + ARCtick authorisation for all refrigerant handling
24/7 dispatch
Nights, weekends and public holidays. No after-hours surcharge surprise — quoted upfront.
SE QLD coverage
Brisbane, Gold Coast, Sunshine Coast, Ipswich, Logan and Moreton Bay regions
Insured
Full public liability and workers compensation insurance. Documentation on request.
What's Included
Emergency refrigeration repair from first call through to fault diagnosis, approved repair and system testing. We respond quickly, identify the cause of the breakdown and, where possible, fix the fault on the first visit to minimise downtime, protect stock and restore reliable operation.
Contact 24/7 DispatchKey Benefits
- Rapid response to reduce costly downtime
- High first-visit fix rate to get you running fast
- Faults fixed properly, not temporarily
- Experienced with all commercial refrigeration systems
- Transparent approval before repairs proceed
- Built for reliability, not repeat call-outs
How It Works
Call Now
Contact our team and we’ll take details of the fault and prioritise your job.
Rapid Dispatch
A technician is assigned and attends site as quickly as possible.
Diagnose & Fix Fast
On-site diagnosis and repair, usually in one visit.
Test & Restore Operation
The system is tested to ensure correct performance and reliable operation.
Frequently Asked Questions
How quickly can you get to me?
Our average response time is 2 hours across South-East Queensland, including Brisbane, Gold Coast and Sunshine Coast.
Do you offer 24/7 emergency repairs?
Yes. We operate 24/7 for commercial refrigeration breakdowns.
Do you work on all types of refrigeration systems?
Yes. We service fridges, freezers, cool rooms and other commercial refrigeration systems.
Do you repair ice machines?
Yes. We repair all makes and models of commercial ice machines, ice makers and ice storage systems.
Why do clients choose ACRO?
While other contractors take days — we respond today. When others guess — we fault find properly. Others return multiple times — we fix it first visit.
What if the system can’t be repaired immediately?
We’ll provide clear options to restore operation, including temporary solutions where possible.
How do I book a repair?
Call our team to arrange immediate dispatch or request service online.
Related Services
Related Resources
Refrigeration Breakdown? We Don't Delay.
We’ll dispatch a technician immediately. Don’t wait and lose stock.