Privacy Policy

Acro Refrigeration is Brisbane and South-East Queensland's trusted commercial refrigeration specialist, providing 24/7 emergency repairs, preventative maintenance, and cold room construction since 1972. We are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how Acro Refrigeration collects, uses, stores, and discloses personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Acro Refrigeration ("we", "us", "our") is committed to protecting the privacy of our clients, website visitors, and business partners. If you have questions about this policy or how we handle your data, please contact us using the details in Section 11.

We may collect the following types of personal information: Contact details: Name, phone number, email address, and business address. Business information: Company name, ABN, site location, and equipment details. Service records: Details of equipment serviced, maintenance history, and job reports. Website usage data: IP address, browser type, pages visited, and cookies (see Section 7). Communication records: Emails, phone call notes, and form submissions.

We collect personal information through: Contact and quote request forms on this website. Phone calls and emails with our team. Service visits and on-site inspections. Third-party referrals and supplier networks. Automated website analytics tools.

We use personal information to: Provide, schedule, and manage commercial refrigeration and cold room services Prepare quotes, invoices, and service reports. Communicate about appointments, maintenance schedules, and follow-ups. Comply with licensing, safety, and regulatory obligations (QBCC, ARC). Improve our website, services, and customer experience. Send relevant service updates or promotional information (with your consent).

We may share your personal information with: Equipment suppliers and manufacturers (e.g., Bitzer, Copeland, Danfoss) for warranty and service purposes. Subcontractors engaged to perform services on our behalf. Regulatory authorities where required by law (e.g., QBCC, ARC, electrical safety regulators). Professional advisors such as accountants or legal counsel. We do not sell or rent your personal information to third parties for marketing purposes.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes secure digital storage, access controls, and staff training on privacy obligations.

Our website uses cookies and analytics tools to understand how visitors interact with our site. This data is collected anonymously and used to improve website performance and user experience. You can manage cookie preferences through your browser settings.

Under the Australian Privacy Principles, you have the right to: Request access to the personal information we hold about you. Request correction of inaccurate or outdated information. Opt out of marketing communications at any time. Lodge a complaint if you believe your privacy has been breached. To exercise any of these rights, please contact us using the details below.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and support ongoing service relationships. Service records may be retained for the lifespan of installed equipment to support warranty and maintenance history.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: Phone: 1300 227 600 Email: admin@acrorefrigeration.com.au Address: Brisbane, SE Queensland